Terms of Service

1. Provider

The service provider, “we” in these terms, is Maksymilian Waszkiewicz, ul. Słonimska 24/30, 15-028 Białystok, Polska.

Email: kontakt@liskove.pl

2. What Liskove is

Liskove is an app for having fun and talking together, made for couples and people who are close. In it you can create an account, connect with your person using a code, look after a shared fox, play games, answer the Question of the Day, send messages in a bottle and doodles, check your couple horoscope, use widgets, take part in the leaderboard, make a “How well do you know me?” quiz for your friends and gift Liskove to a couple you know. The basic features are free. Premium is a paid add-on described in section 10.

The couple horoscope (Your Stars) is for fun and a reason to talk. It is not advice or a prediction, and it does not replace talking with your person.

You can also chat with the fox (Lisek AI). The answers are written by an AI model, not a person, so they can miss the point or be wrong. The fox is not a therapist, doctor, lawyer or adviser, and its answers are not psychological, medical, legal or financial advice. Chatting requires your consent as described in the Privacy Policy, and the number of messages per day is limited and shown in the chat.

3. Technical requirements

• An iPhone with iOS 16.4 or later and the current version of Liskove from the App Store.
• Internet access.
• For purchases: an Apple ID with App Store payments.
• For notifications: your permission in iPhone settings.

4. Entering into and ending the agreement

You enter into the agreement to use Liskove by creating an account. By creating it, you accept these terms. The agreement is free of charge and concluded for an indefinite period.

You can end it at any time, without giving a reason, by deleting your account: Profile, Account, Delete account. Deleting your account does not cancel an App Store subscription, so cancel it separately in your subscription settings.

We may end the agreement by blocking your account if you seriously or repeatedly break these terms (section 6). We will then tell you what happened and why. If we ever shut down Liskove, we will let you know in the app at least 30 days in advance.

5. Account and security

Liskove is for people who are at least 18 years old. You sign in with Apple or with an email address and password. Do not give your password to anyone, and protect your phone with a passcode: anyone who has your unlocked phone can also see your conversations in Liskove. As with any online service, account takeover attempts and malware do happen, so keep iOS up to date and download Liskove only from the App Store.

6. Rules and prohibited content

You are responsible for the content you create and send: answers, messages, doodles, your name and your fox's name. In Liskove you must not:

• provide content of an unlawful nature, that is, content that breaks the law,
• harass, insult or intimidate others,
• spread hate,
• send sexual content to someone who does not want it,
• share other people's data without their consent,
• give your fox an offensive name,
• cheat in games, on the leaderboard or in the referral program, or get around the app's security measures.

7. Your content

The content you create belongs to you. You grant us a free, non-exclusive license only to the extent needed for Liskove to work: to store it on our servers, copy it to devices, send it to and display it for your person and in widgets, and, for your fox's name, also on the leaderboard, and for your quiz, also on liskove.pl to people with the link. We do not show your content publicly, apart from your fox's name on the leaderboard and the quiz you share with a link yourself, and we do not use it in ads. The license ends when you delete your account. After a disconnection or a block, your shared content disappears from the app right away and stays on our servers for another 30 days only so that it can be reported.

8. Reporting content and blocking

You can report any content, fox name or person in the app with the Report button. You report content from the menu next to a message in a bottle, an answer to the Question of the Day, a doodle, a fox answer in the chat or a fox on the leaderboard, and a person in Profile: Together, Manage connection. You can describe anything else in Profile: Report content or a person. Without a Liskove account, you can send a report by email to kontakt@liskove.pl.

In your report, say what it is about and why you think it breaks the law or these terms, and confirm that you are reporting in good faith. We do not show the reported person who reported them.

We confirm right away that your report has arrived. We handle reports without undue delay and let you know our decision in the app or by email. If we suspect a crime that threatens someone's life or safety, we notify the police or the public prosecutor. If someone is in danger right now, call 112 (or your local emergency number).

You can remove or block your person at any time: Profile, Together, Manage connection, or in the Us tab on the details screen of your relationship. A blocked person can no longer join you with your code, cannot send you a message, doodle or invite, and will not find out about the block. You can unblock them in Profile, Privacy.

9. How we moderate

• Automatically: a filter for offensive words checks fox names. If the filter catches something, the fox gets the name “Lisek” and you can choose another one. A filter for links, addresses and offensive words checks names in quizzes, and quiz questions come only from our ready-made set. The fox's answers in the chat are written by an AI model under the safety rules we set for it, and the app automatically checks a message to the fox only for words that may point to a crisis or violence, so the fox gives the help numbers. No automated system checks any other content.
• By a person: a person, not an automated system, reviews every report, and only that person decides whether to restrict anything. We do not look through private messages, answers, doodles and chats with the fox unless someone reports them or the law requires it.
• Measures: we may remove content, change a fox's name to “Lisek”, exclude a pair from the leaderboard and take back prizes, and for serious or repeated violations, block an account for a set time or permanently. We match the measure to how serious the violation is.
• Reasons and appeals: if we restrict your content or account, we will tell you what we did, why, and how to appeal. Send your appeal to kontakt@liskove.pl within 6 months. A person will review it within 14 days. You can also always pursue your rights in court.

10. Premium and payments

Premium is a weekly or yearly subscription bought in the App Store. The current price is always shown on the purchase screen. The subscription renews automatically unless you cancel it in your subscription settings at least 24 hours before the end of the current period. A free trial, if available, turns into a paid subscription unless you cancel it before then. Apple handles payment, billing, withdrawal from a purchase and refunds under its own rules: https://reportaproblem.apple.com

One Premium also works for the people you have added in Liskove (2 for 1).

11. Berries and items

Berries are a virtual currency you earn in the app. They cannot be bought, exchanged for money or transferred to others. You spend them on items for your fox. One exception: during fox visits you can bring a few berries as a gift from one of your foxes to another.

12. Leaderboard and offers

The leaderboard and offers have their own rules: the Leaderboard Rules and the Offer and Gift Rules in Profile. The referral rules (Gift Liskove to a couple you know) are in the Offer and Gift Rules, section 9.

13. 18+ content

Sets marked 18+ are available with Premium and only to adults.

14. Complaints

If Liskove does not work the way we promise, write to kontakt@liskove.pl. Describe the problem and, if you can, add a screenshot and the app version from Profile. We will reply within 14 days. If your complaint is justified, we will bring the service into conformity with the agreement free of charge. Apple handles complaints about payments and refunds: https://reportaproblem.apple.com

15. Consumer rights

You have all the rights that the Polish Consumer Rights Act gives you, including the right to a digital service that conforms to the agreement for the whole time you use it. These terms do not limit those rights. You can also settle a dispute amicably, for example with the help of a municipal or district consumer ombudsman or a regional inspectorate of the Trade Inspection.

16. Liability

Games, questions and tests are for fun and conversation. They are not advice or a psychological diagnosis. The same goes for chats with the fox: the answers are written by an AI model and do not replace a professional. If someone is in danger, call 112 (or your local emergency number). We work to keep Liskove running without interruptions, but sometimes we take it offline briefly, for example during updates.

17. Point of contact

One address for users and for authorities, including for matters under the Digital Services Act (DSA): kontakt@liskove.pl. We write in Polish and English. A real person replies to messages.

18. Apple license (EULA)

Your use of an app downloaded from the App Store is also governed by Apple's standard End User License Agreement (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/

The Apple license covers the app itself, and these terms cover the Liskove services.

19. Changes to these terms

We may change these terms for important reasons, for example when the law changes or we add new features. We will tell you about changes in the app at least 14 days before they take effect. If you do not agree, you can delete your account before that date.

20. Governing law

These terms are governed by Polish law. If you live in another EU country, you keep the consumer protection that the law of your country gives you.