Liskove › Delete account
Delete your Liskove account
You can delete your account and all your data at any time, without giving a reason. The quickest way is in the app. If you no longer have it, write to us.
In the app
- Open Liskove and go to the Profile tab.
- Choose Account, then Delete account.
- Confirm. Your account and data are gone right away, and your shared fox stays with your person.
Cancel your subscription separately. Deleting your account does not cancel a Premium subscription. Cancel it in the store you bought it from: for the App Store in iPhone Settings (your name, Subscriptions), for Google Play in the Google Play Store (Payments & subscriptions).
Without the app
Write to kontakt@liskove.pl from the e-mail address you use in Liskove, with the subject “Delete my account”. We will confirm the account is yours, delete it and let you know when it is done, within a month at the latest.
If you sign in with Apple and a hidden e-mail, write from any address and tell us the name you use in the app. We will reply with a few questions to confirm the account is yours.
What happens to your data
We delete most data right away. A few records stay for a set time, usually without any link to you, for example so that nobody can get around the referral rules. Data disappears from backups within 30 days at the latest. The exact rules are below, straight from the Privacy Policy.
From the Privacy Policy
7. How long we keep data
We keep account data and content for as long as you have an account. We delete usage statistics and error data after 90 days, session history after 180 days and the history of sent notifications after 30 days. We keep the time profile for as long as you have Reminders and Usage stats turned on. We keep the consent history for as long as you have an account, so we can show when consent was given. We delete a saved location when you stop sharing it. We delete chats with the fox and weekly insights after 90 days and notes of the day after 30 days, unless you delete them earlier: in the chat (Delete chat) or in Profile, Lisek AI: Delete chats with the fox. We delete the daily message counters and the technical records of calls to the AI model (no content: time, mode and token counts) after 35 days. After a disconnection or a block, we delete the chats with the fox from that relationship right away. We keep reports and decisions for 12 months from the decision. After a disconnection or a block, your shared messages, doodles and answers disappear from the app right away and from our servers after 30 days. Until then we keep them only so they can be reported. We keep the list of people you block until you unblock them or delete your account. A quiz takes answers for 60 days, and 180 days after it was made we delete it with its answers, unless you delete it earlier. Attempt limit counters disappear after a day. We delete the record of an exchange of berries for days of Premium after 13 months. If you delete your account, the record stays until then without any link to you, so the limit of one exchange a month still applies to the fox. We delete the record of the month in which each person got Premium for berries after 13 months, or together with that person's account. We delete the app opening days saved for the referral program after 60 days, notification token hashes after 400 days, and referrals and the rewards for them after 2 years. If you delete your account, a referral record stays until then, but without any link to your account, so that deleting accounts cannot be used to get around the program's rules. We keep messages to us for as long as needed to resolve the matter and to defend against any claims. After you delete your account, your data also disappears from backups, within 30 days at the latest.
8. Deleting your account
You can delete your account and all your data in the app: Profile, Account, Delete account. Your shared fox then stays with your person. You cancel a subscription separately: an App Store one in your iPhone settings, a Google Play one in the Google Play Store (Payments & subscriptions).
If you use Sign in with Apple, when you delete your account we also revoke Liskove's sign-in authorization at Apple. If Apple does not respond right away, we retry automatically. Until then we keep the token needed for the revocation (for up to 7 days) and your Apple sign-in identifier (for up to 30 days), solely for this purpose. The legal basis is our legitimate interest (Art. 6(1)(f) GDPR): completing the account deletion on Apple's side as well.